At HOME&HUE LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience. Please review the guidelines below before initiating a return or exchange.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition, with all tags attached and in the original packaging.
- Sale, clearance, or final sale items are non-returnable, unless they arrive damaged or defective.
How to Initiate a Return
- Contact us at OWENS@HOMEHUESALES.SHOP or call 719-304-5472 to request a return authorization.
- Once approved, we will provide return instructions.
- Ship the item(s) to the following address: HOME&HUE LLC
18898 47th Dr, Denver, CO 80249
Note: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to the original payment method within 5–10 business days.
- Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
2. Exchanges
If you need a different size, color, or style, we are happy to process an exchange.
Exchange Conditions
- Exchanges must be requested within 30 days of the purchase date.
- The item must meet the return eligibility criteria listed above.
- If the requested exchange item is unavailable, we will issue a refund or store credit.
How to Initiate an Exchange
- Contact us at OWENS@HOMEHUESALES.SHOP or call 719-304-5472 with your order number and exchange request.
- Send the original item back using the return instructions provided.
- Once we receive the return, we will process and ship the replacement item.
Note: Customers are responsible for shipping costs when returning an item for exchange. However, we will cover the cost of shipping the new item to you.
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
- Provide your order number and photos of the issue in your email.
- We will arrange for a replacement or full refund at no additional cost.
4. Non-Returnable Items
For hygiene and quality control reasons, the following items cannot be returned or exchanged:
- Undergarments and lingerie
- Final sale or clearance items
- Gift cards
5. Processing Time
- Returns and exchanges are processed within 5–7 business days after receiving the returned item.
- Refunds may take additional time to appear in your account, depending on your payment provider.
6. Contact Us
If you have any questions about our return and exchange policy or need assistance, please reach out:
📧 Email: OWENS@HOMEHUESALES.SHOP
📞 Phone: 719-304-5472
📍 Address: 18898 47th Dr, Denver, CO 80249
We appreciate your business and thank you for shopping with HOME&HUE LLC!