At HOME&HUE LLC, we are committed to ensuring that your orders are shipped quickly, securely, and efficiently. This Transportation Policy outlines our shipping and delivery process to provide you with a seamless shopping experience.
1. Shipping Locations
We currently ship to all addresses within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping.
2. Shipping Options and Delivery Times
We offer multiple shipping options to meet your needs:
- Standard Shipping: Delivered within 5–7 business days
- Expedited Shipping: Delivered within 2–3 business days
- Overnight Shipping: Delivered within 1 business day
Important Notes:
- Orders are processed within 1–2 business days after they are placed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Delivery times may vary due to factors such as weather conditions, carrier delays, or high order volumes.
3. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and delivery address. Occasionally, we offer free shipping promotions, so be sure to check our website or subscribe to our newsletter for updates.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also log into your account at HOMEHUESALES.SHOP to check your order status.
5. Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or incorrect addresses, please contact our support team immediately:
📧 Email: OWENS@HOMEHUESALES.SHOP
📞 Phone: 719-304-5472
We will work with the shipping carrier to resolve any issues as quickly as possible.
6. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to pick up from the carrier, we will:
- Notify you via email about the issue.
- Offer reshipment to the correct address (additional shipping charges may apply).
- Issue a refund (excluding shipping costs) if reshipment is not possible.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with the following information:
- Order number
- Photos of the damaged package (if applicable)
We will investigate the issue with the shipping carrier and offer a replacement or refund as appropriate.
8. Shipping Restrictions
- We do not ship to P.O. Boxes, APO, or FPO addresses.
- Some oversized or restricted items may have specific shipping limitations.
9. Contact Us
For any shipping-related questions or concerns, please reach out to us:
📧 Email: OWENS@HOMEHUESALES.SHOP
📞 Phone: 719-304-5472
📍 Address: 18898 47th Dr, Denver, CO 80249
Thank you for shopping with HOME&HUE LLC. We appreciate your business and look forward to serving you again!